Shipping Policy

1. Order Processing

Orders placed with Maguva Jewels are generally processed after successful payment confirmation. Orders are processed on business days, excluding Sundays and public holidays.

2. Dispatch Timeline

Standard orders are generally dispatched within 24 to 48 business hours after order verification, subject to product availability and operational conditions.

Customers will receive shipping or tracking information after the order has been handed over to the logistics partner.

3. Estimated Delivery Timelines

• Metro Cities: approximately 3 to 5 business days
• Non-Metro Cities: approximately 5 to 8 business days
• Remote Locations: approximately 8 to 12 business days

These timelines are estimates and may vary due to courier delays, weather conditions, public holidays, regional restrictions, incorrect address details, or other circumstances beyond our control.

4. Shipping Charges

We offer Free Shipping on all orders across India. There are no shipping charges, and the price displayed on the product page is the final price you pay.

5. Order Tracking

Once an order is dispatched, tracking details may be shared through email, SMS, WhatsApp, or the customer account page, depending on the information and services available.

Tracking information may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

We may not be able to change the delivery address after an order has been dispatched. Additional shipping charges may apply if an order must be re-shipped because of incorrect or incomplete address information.

7. Delayed or Unsuccessful Delivery

Delivery may be delayed or unsuccessful when the recipient is unavailable, the address is incorrect, the area is not serviceable, or the courier cannot contact the customer.

If a parcel is returned to us, re-shipping may be subject to verification and additional delivery charges.

8. Damaged, Tampered, or Missing Packages

If a package appears damaged, opened, or tampered with at the time of delivery, customers should report it to us as soon as possible.

Please record a clear unboxing video from the moment the sealed parcel is opened. The video should clearly show the shipping label, outer packaging, inner packaging, and the product received.

Damage, missing-item, or incorrect-product complaints should be sent to support@maguvajewels.com within 48 hours of delivery, along with the order number, photographs, and unboxing video. Requests will be reviewed according to our Return and Refund Policy.

9. International Shipping

International shipping is not available unless it is specifically offered and displayed on the website. Any applicable customs duties, import taxes, or local charges for international orders are the customer's responsibility unless stated otherwise.

10. Contact Us