Refund Policy

Last updated: April 2025

1. Return Eligibility

Due to hygiene standards for jewellery items, returns or replacements are subject to specific guidelines. Items must be unused, in their original packaging, and reported within the policy window.

2. Replacements for Transit Damage

If you receive a defective or transit-damaged item, please **record an unboxing video** showing the package opening and the product condition. Email the video and your order ID to support@maguvajewels.com within 48 hours of delivery.

3. Verification Process

Once your request is received, our quality assurance team will inspect the unboxing video and product details. Approved replacement requests will be processed within 3–5 business days.

4. Custom / Non-Returnable Items

Items purchased during clearance sales, promotional offers, or items customized for specific size parameters may not be eligible for returns or refunds.

5. Customer Support Contact

For return requests or policy support, contact us at support@maguvajewels.com or call 8179737102.